TarangAI Privacy Policy

TarangAI is a messaging, commerce, and customer engagement platform operated by JLB Technologies. This Privacy Policy explains what information we collect, how we use it, when we share it, and how people can request access to or deletion of their data.

Effective date: March 4, 2026
Controller contact: prakash@tarangai.co

Applies to TarangAI websites, dashboards, WhatsApp-based flows, messaging automations, campaign tools, inbox features, and connected integrations.

Operated by JLB Technologies, using the TarangAI brand for software products and business messaging services.

Deletion requests Email prakash@tarangai.co with the phone number, business name, and request details so we can locate the record. Account deletion instructions are also available at https://tarangai.co/delete-account.

1. Information We Collect

Depending on how TarangAI is used, we may collect the following categories of information:

Contact information such as name, phone number, email address, and business details.
Messaging data such as WhatsApp messages, message metadata, delivery events, replies, and timestamps.
Commerce and order data such as ordered items, token numbers, payment status, order notes, and fulfillment status.
Business account data such as connected WhatsApp assets, channel details, template data, and tenant configuration.
Support and operational data such as logs, audit history, inbox notes, campaign results, and usage analytics.
Device and website data such as IP address, browser type, approximate location, cookies, and local/session storage data used for authentication and security.

2. How We Collect Information

Directly from users and business customers when they message a connected WhatsApp number, place an order, submit information through our website, or contact support.
From Meta and WhatsApp when messages, delivery receipts, business assets, and related webhook events are sent to TarangAI.
From connected service providers and integrations such as payment processors, hosting providers, analytics tools, database providers, and commerce platforms.
Automatically through logs and security systems when users visit our website or sign in to our dashboard.

3. How We Use Information

Provide messaging, ordering, support, campaign, automation, and dashboard functionality.
Process and manage orders, payment flows, confirmations, notifications, and customer service conversations.
Authenticate users, secure accounts, prevent abuse, detect fraud, and maintain system integrity.
Operate analytics, reporting, and performance monitoring for businesses using TarangAI.
Maintain message history, templates, delivery status, and operational records.
Respond to support requests, policy issues, legal obligations, and platform review requirements.
Comply with Meta Platform Terms, WhatsApp requirements, payment obligations, and applicable law.

4. Legal Basis and Business Use

We process information where necessary to provide requested services, perform contracts with our business customers, comply with legal obligations, protect the security of our systems, and pursue legitimate business interests such as support, fraud prevention, and service improvement.

When TarangAI is used by a business to communicate with its own customers, that business may also act as an independent controller of the customer data it submits or receives through the service.

5. How We Share Information

We do not sell personal information. We may share information only as needed with:

Meta and WhatsApp to send and receive messages, manage business messaging assets, and comply with platform requirements.
Infrastructure and software providers such as hosting, database, authentication, analytics, and monitoring vendors.
Payment providers to create, validate, and reconcile payment requests and payment status events.
Commerce or integration partners connected by the business customer, such as Shopify or similar tools.
Professional advisers, regulators, law enforcement, or courts where required by law or to protect rights, safety, and security.
Successors in the event of a merger, acquisition, restructuring, or sale of assets.

6. Data Retention

We retain information for as long as needed to provide the service, maintain security and operational records, comply with legal obligations, resolve disputes, and enforce agreements.

Message, order, contact, and support records may be retained for active business operations and reasonable archival periods.
Session and temporary workflow data may expire automatically after short operational windows.
Logs and security data may be retained for fraud prevention, debugging, and compliance.

When data is no longer needed, we delete it or de-identify it where reasonably practicable.

7. International Transfers

TarangAI and its service providers may process information in countries other than the country where the user is located. Where required, we take reasonable steps to protect transferred information in accordance with applicable law.

8. Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No system is completely secure, so we cannot guarantee absolute security.

9. User Rights and Choices

Subject to applicable law, users may have rights to:

Request access to personal information we hold about them.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.

To make a request, email prakash@tarangai.co and include enough information for us to identify the record, such as your phone number, the business you interacted with through TarangAI, and the nature of your request.

10. Data Deletion Requests

If you want us to delete data associated with your use of TarangAI or a TarangAI-powered messaging flow, you may request deletion by emailing prakash@tarangai.co.

Please include:

Your full name, if available.
Your phone number used in WhatsApp or the relevant service.
The business name you interacted with through TarangAI.
A brief description of the data you want deleted.

We may request additional information to verify the request. Some information may be retained where required for legal, security, fraud prevention, accounting, or contractual reasons.

11. Children

TarangAI is not intended for children under the age required by applicable law to provide their own consent. If you believe a child provided personal information through TarangAI inappropriately, contact us so we can review the request.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Material changes may also be communicated through the service or by other appropriate means.

13. Contact Us

For privacy questions, access requests, deletion requests, or policy concerns, contact:

JLB Technologies / TarangAI
Email: prakash@tarangai.co
Website: https://tarangai.co/privacy
Account deletion: https://tarangai.co/delete-account